Case Study: Vedantu achieves uninterrupted online learning with Exotel

Vedantu keeps 1 in 10 sessions uninterrupted with Exotel

Vedantu, an online education platform, faced challenges in providing personalized attention in large classes and maintaining uninterrupted learning during connectivity issues that affected audio and video quality in their live sessions. To enhance their online learning experience, they partnered with the vendor Exotel to implement a communication solution.

Exotel provided a click-to-call mechanism, allowing sessions to seamlessly transition to a phone call during internet disruptions, ensuring learning continued without interruption. The solution also included number anonymization for privacy and business SMS for proactive communication. As a result, Vedantu achieved uninterrupted learning continuity, enhanced privacy for its users, and more efficient support and engagement with its educational community.

Vedantu