Case Study: Uber India improves call connectivity and rider privacy with Exotel

Uber India boosts call connectivity to 70% with Exotel

Uber India faced the challenge of managing 2 million daily calls nationwide while ensuring reliable connectivity during peak hours and safeguarding the privacy of its riders and drivers by preventing the disclosure of their personal phone numbers.

Exotel implemented a scalable communication infrastructure featuring number masking to anonymize calls and region-specific number backups to handle 200K-300K calls per hour. This solution from Exotel improved call connectivity from 65% to 70%, seamlessly managed peak traffic, and ensured 100% privacy protection for users.

Uber India