Case Study: SV.CO improves call tracking and student support with Exotel

SV.CO streamlines 500 daily calls with Exotel

SV.CO, a product school for student developers, faced challenges in researching product-market fit, integrating communication into their students' software, and managing high volumes of support and admission queries. To address this, they partnered with vendor Exotel to implement a call support center and business SMS service.

The solution from Exotel provided efficient call tracking and streamlined communication, which was particularly impactful during admission campaigns handling around 500 calls daily. This allowed SV.CO to effectively bridge communication gaps, gain valuable customer insights, and provide better on-call support to students, ultimately optimizing team productivity.

SV.CO