Case Study: RuralShores achieves reliable, low-cost BPO operations with Exotel

RuralShores cuts hardware investment by up to 70% with Exotel

RuralShores, an Indian rural BPO company, faced significant challenges including a shortage of skilled manpower and high management overheads, which threatened the viability of its operations in tier III/IV regions. They needed a low-cost, reliable technology platform to streamline their IT and operations management. They chose the Ameyo platform from Exotel to address these challenges.

Exotel implemented its Ameyo contact center solution, which provided a robust and efficient platform with GUI-based interfaces and 24x7 technical support. This eliminated technical skill barriers for RuralShores' employees and resulted in simplified, highly efficient operations with the highest uptimes for business continuity. The solution significantly reduced hardware investment by up to 70% and enabled the company to successfully man and operate more regional support hubs in remote areas.

RuralShores