Case Study: ParkwayHealth improves patient experience and operations with Exotel

ParkwayHealth improves patient assistance and streamlines operations with Exotel

ParkwayHealth, a premier laboratory services provider, faced challenges in managing end-to-end patient interactions due to a lack of diverse communication channels and a manual system for segregating complex queries. To elevate the patient experience and optimize operations, they partnered with Exotel for a comprehensive customer interaction management (CIM) solution.

Exotel implemented a system featuring a two-way SMS capability for emergencies and an integrated call management system. This was combined with SugarCRM for efficient patient tracking through a user-friendly interface. The solution from Exotel streamlined organizational processes, improved operational efficiency, and enhanced patient assistance by aligning customer-centric innovation with ParkwayHealth's healthcare workflow.

ParkwayHealth