Case Study: Mphasis Limited achieves 15% operational efficiency boost with Exotel's Ameyo solutions

Mphasis Limited boosts operational efficiency by 15% with Exotel

Mphasis Limited, an Indian multinational IT services company, faced challenges with inflexible legacy systems that lacked scalability. This made it difficult and financially impractical to cater to diverse client needs in the dynamic BPO sector, hindering their growth. To overcome this, Mphasis turned to solutions from Exotel.

By implementing Exotel's Ameyo platform, Mphasis gained a scalable and flexible solution featuring an Automatic Call Distributor, IVR, and CRM integration. This resulted in a 15% improvement in operational efficiency, seamlessly supported business growth, and significantly reduced operational costs and overheads for the company.

Mphasis Limited