Case Study: Medcare Hospitals & Medical Centres cuts no-show rates by 42% with Exotel

Medcare Hospitals & Medical Centres cuts no-show rates by 42% with Exotel

Medcare Hospitals & Medical Centres, a premium healthcare provider, faced significant operational challenges due to a high 24% patient no-show rate. This issue was compounded by a manual follow-up process that drained valuable staff time and limited data visibility. To address this, they partnered with Exotel to implement an automated appointment management system.

Exotel's solution provided automated multi-channel reminders and a data-driven analytics platform. This resulted in a 42% reduction in no-show rates, achieving a new rate of 14%. The automation freed up nursing and front office staff to focus on core patient care responsibilities, while the analytics provided invaluable insights for tracking performance and making informed decisions.

Medcare Hospitals & Medical Centres