Case Study: KocharTech achieves streamlined call management with Exotel’s AMEYO Communication Solutions

KocharTech saves disk space and streamlines call management with Exotel

KocharTech, a company specializing in monitoring and managing the wireless data user experience, faced challenges in capturing data and integrating call management within its existing CISCO environment. They needed a solution for real-time recording and historical reporting. They partnered with vendor Exotel, which implemented its AMEYO communication solutions to address these needs.

Exotel's solution integrated with KocharTech's Cisco Call Manager and provided a web-based interface for detailed call analysis and passive voice logging. This implementation streamlined call management, offered complete insights into calls, and enhanced overall operational visibility for KocharTech. The solution also led to optimal performance and saved disk space through efficient logging and storage.

KocharTech