Case Study: Indiabulls Real Estate achieves operational efficiency with Exotel's Ameyo

Indiabulls Real Estate scales 72.86 million sq. ft. operations with Exotel

Indiabulls Real Estate, one of India's top real estate companies, faced challenges with its existing communication solution, which was incompatible with its business scale. The company struggled with a lack of proper call handling, limited reporting, and insufficient IVR and CRM customization, hindering customer service and growth. To address this, they partnered with Exotel to implement its Ameyo integrated communication suite.

Exotel's solution provided an integrated suite featuring intelligent routing, call recording, advanced reporting, and customized IVR and CRM with DNC integration. This implementation achieved seamless operational integration and streamlined processes for Indiabulls Real Estate. The results included enhanced operational efficiency and significantly improved campaign performance, allowing the company to scale its communication infrastructure effectively.

Indiabulls Real Estate