Case Study: Frontier Utilities achieves 30% lower operational costs with Exotel

Frontier Utilities cuts operational costs by 30% with Exotel

Frontier Utilities, a retail electric provider in Texas, faced rising customer churn and high operational costs due to inefficient, resource-intensive query handling and an inflexible technology infrastructure. To address these challenges, they partnered with Exotel to implement the Ameyo contact center solution.

By deploying Exotel's intelligent automation, including a centralized customer hub and IVR for self-service, Frontier Utilities slashed operational costs by 30% and reduced turnaround time by 50%. The vendor's solution also improved the productivity of their outreach programs by 25%, leading to significant cost savings and enhanced customer retention.

Frontier Utilities