Case Study: Ekart achieves 20% more answered calls with Exotel's Ameyo solution

Ekart increases answered calls by 20% with Exotel

Spoton Logistics, a leading express logistics company, faced challenges in managing its large customer base, which led to poor customer experience and high agent fatigue. To enhance operational efficiency, Spoton partnered with Exotel to implement the Ameyo contact center solution, which included CTI integration and an IVR module.

By deploying Exotel's solution featuring intelligent skill-based call routing and comprehensive supervision tools, Spoton fully automated its contact center operations. This resulted in a measurable 20% increase in answered calls, significantly improved customer satisfaction, and created a scalable communication infrastructure for future growth.

Ekart