Case Study: Dr. Batra's increases call connect rates with Exotel's Ameyo

Dr. Batra's increases call connect rates by 7-8% with Exotel

Dr. Batra's, a major homeopathic healthcare clinic chain, faced challenges in establishing a consistent brand identity and differentiating its communications from unverified sources. They also needed to enhance their call connection rates and lacked tools to analyze the root causes of customer spamming. To address this, they turned to Exotel for its Ameyo service with Truecaller's verified brand identity solution.

Exotel implemented its verified brand identity and spam management solutions, which included comprehensive monitoring dashboards. This provided Dr. Batra's with robust brand protection and an in-depth view of their communications. The solution delivered a measurable impact, successfully increasing the clinic's overall call connect rate by 7-8%.

Dr. Batra's