Case Study: Bank Islam Brunei Darussalam enhances customer care with Exotel AMEYO

Bank Islam Brunei Darussalam Berhad reduces call handling time with Exotel

Bank Islam Brunei Darussalam Berhad (BIBD), Brunei's largest bank, faced significant challenges with its outdated customer care technology. The bank lacked advanced ACD and IVR capabilities, which prevented caller identification, proper reporting, and efficient call routing. To overcome these obstacles and revolutionize its service delivery, BIBD partnered with Exotel and implemented its AMEYO solution.

Exotel provided a comprehensive IP-based solution featuring self-service IVR, CRM customization, and robust reporting tools. This implementation streamlined customer interactions and reduced call handling time. The results for BIBD included enhanced customer satisfaction and more efficient customer engagement, achieved through features like automated multi-lingual support and customer information pop-ups.

Bank Islam Brunei Darussalam Berhad