Case Study: a leading U.S. fintech bank achieves reduced fraud losses and better customer experience with EXL's AI-powered services

Leading U.S. Fintech Bank reduces fraud losses by $12.1M with EXL

A leading U.S. fintech bank faced operational challenges as it scaled, with inefficient fraud detection slowing transactions, ineffective debt collections, and a customer care department struggling to deliver responsive support. The bank partnered with EXL to modernize these critical functions.

EXL implemented tailored AI and data-led services, including machine learning for fraud detection, its Paymentor℠ platform for AI-driven collections, and 24/7 AI-enabled customer support. The results were significant: EXL helped reduce fraud losses by $12.1 million, improved fraud investigation turnaround times by 58%, increased promise-to-pay rates by 60%, and boosted the bank's Net Promoter Score by 20%.