Case Study: Deaf Connect reduces lost selling hours by 87% with Eway and SequenceShift

How changing to a cloud-based phone payment system saved Deaf Connect 87% of lost selling hours

Deaf Connect, Australia’s largest whole-of-life service provider for people in the deaf, blind, and hard-of-hearing communities, needed to replace a legacy phone payment system that suffered monthly outages. The old setup made it difficult to process lottery ticket payments quickly and securely, and it could not integrate with the organization’s preferred bank.

Working with SequenceShift and Eway, Deaf Connect moved to a cloud-based agent-assisted phone payment solution with PCI DSS compliance. The new setup reduced lost selling time from unscheduled downtime by 87%, maintained PCI DSS compliance for 100% of over-the-phone sales, and kept sensitive payment data inside SequenceShift and Eway’s PCI DSS environments.

Deaf Connect

Paul Stockwell

Head of Operations, Marketing and Sales