Case Study: Costume Box achieves higher conversions and PCI‑compliant on-site payments with eWAY Transparent Redirect

Costume Box - Customer Case Study

Costume Box, launched in 2007 and one of Australia’s largest online fancy dress retailers, faced functionality limits with PayPal that pushed customers offsite during checkout and contributed to cart abandonment. Seeking a seamless, branded payment flow, Costume Box selected Eway’s Transparent Redirect to keep shoppers on Costume Box pages throughout the transaction.

Eway’s Transparent Redirect and MYeWAY reporting were implemented so card data bypasses Costume Box servers (PCI‑DSS Tier 1 compliance), eliminating local card storage and reducing security risk, while simplifying reconciliation and cutting administrative time. The result for Costume Box was fewer abandoned carts and improved conversion, smoother operations and better revenue protection, supported by Eway’s responsive 24/7 support.

Costume Box

Roma Burke

Founder & CEO