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Atos
Chris Darlington
Strategic Business Development Director
evaluagent
evaluagent after years of managing contact centres and developing quality management solutions for blue chips and global outsourcers, they know how hard it is to consistently deliver great customer service in an environment of metrics, optimisation and repetition.
Case Studies
Showing 9 evaluagent Customer Success Stories
How evaluagent is helping Blume reimagine its approach to QA with innovative, engaging features
Blume
Holly Harrison
Quality Assurance Manager
How CLICKD Solutions deployed evaluagent’s Quality Assurance platform as an engine for its expanding QA consultancy practice
CLICKD Solutions
Neil Coleman
Managing Director
How UK energy supplier E grew its annual call center quality scores by 18% with evaluagent’s Quality Assurance platform
E (Gas & Electricity)
Tracy James
Quality and Compliance Manager
How evaluagent’s 360-degree platform provided end-to-end visibility and helped Pinnacle.com achieve a 95% Quality Score by engaging their front-line teams
Pinnacle
Sonia Ferreira
Continuous Improvement Manager
How evaluagent helped this beloved clothing brand turn the tide on its QA
Seasalt
Sophie Littlefair
Senior Customer Service Manager
How evaluagent is helping The QHotels Collection build on its QA with transparent, accessible data
The QHotels Collection
Drew Jardine
Quality and Service Manager
Increasing QA Productivity Inside The Share Centre
The Share Centre
How evaluagent helped this disruptor align its QA with its ambitious growth plans
Zego
Nick Warner
Quality Assurance & Training Team Leader
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