Case Study: ServiceNow Protects Employees and Delivers Rapid Vaccine Reimbursements with Espresa

ServiceNow Emphasizing Employee Well-Being Beyond Health Insurance

ServiceNow, the $4.5 billion global software company, needed a fast way to protect employees during COVID-19, especially in India where access to vaccines and basic health services was limited. Using Espresa’s Lifestyle Spending Accounts (LSA) platform, ServiceNow sought a flexible benefits solution that could quickly support employee health and safety needs across regions.

Espresa helped ServiceNow launch a fully customized reimbursement program for 100% of vaccine costs, including support for dependents, multilingual service, and currency conversion. From request to deployment took just three days, and employees were reimbursed for an average of 2.9 vaccine shots each, helping ServiceNow remove access barriers and save lives during the crisis.

ServiceNow

Wendy Lim

Director of Asia-Pacific Compensation and Benefits