Case Study: Zappos improves hiring efficiency and reduces turnover with eSkill

Zappos cuts new-hire training from 4 weeks to 1 week with eSkill

Zappos.com needed to efficiently screen a high volume of applicants for critical roles like customer service representatives while also striving to maintain their renowned level of customer service and keep employee turnover rates low. To address this challenge, they partnered with eSkill and utilized its pre-employment testing platform.

By implementing eSkill's customizable tests, including assessments for grammar, typing, and other competencies, Zappos was able to quickly identify the best candidates remotely. The results for eSkill's customer included a significant reduction in employee turnover, a decrease in new hire training time from four weeks to just one week, and positive feedback from trainers on the quality of new recruits.

Zappos.com