Case Study: TaskUs reduces turnover by 25% with eSkill assessments

TaskUs cuts turnover by 25% with eSkill

TaskUs, a global provider of outsourced customer experience services, faced a significant challenge with high employee turnover, a common issue in the call center industry. To improve the quality of hire and reduce these costs, they sought a new assessment provider after becoming dissatisfied with their previous solution from SHL. They turned to the eSkill Talent Assessment Platform for a more flexible and valuable testing solution.

By implementing eSkill's customizable pre-employment assessments, TaskUs gained the ability to thoroughly screen applicants for job-specific skills and behavioral fit. This solution enabled them to identify top candidates more effectively, which dramatically increased their new hire training graduation rate from 78% to 98%. Most importantly, eSkill helped TaskUs achieve a 25% reduction in employee turnover.

TaskUs