Case Study: Large Promotional Company halves call center hiring time with eSkill

Promotional Company Used eSkill Call Center Skills Tests to Cut Hiring Time in Half

A fast-growing promotional products company that helps organizations brand events and merchandise was hampered by a call center hiring bottleneck: slow candidate screening, frequent mismatches, and a lengthy recruitment cycle (about 15 days) that drained time and resources. The team needed a way to speed screening and improve hire quality.

They implemented eSkill’s Talent Assessment Platform to run targeted call center skills tests; the user-friendly rollout was seamless. Hiring time fell from 15 to 7 days, hires performed better on the job, and the company is now expanding use of the assessments into training and other roles.