Case Study: a promotional products company halves call center hiring time with eSkill

Promotional Company cuts call center hiring time from 15 to 7 days with eSkill

A promotional company was facing significant challenges in its call center hiring process, which was inefficient and resulted in poor hiring decisions. To decrease screening time and hire better-qualified agents, the company turned to eSkill and implemented its Talent Assessment Platform and call center skills tests.

By using eSkill's skills assessments, the company streamlined its recruitment process. The solution yielded immediate results, cutting hiring time in half from fifteen days to just seven. eSkill's tests also led to the selection of superior performers, enhancing productivity. The measurable impact was so positive that the company is now considering using eSkill's tests for employee training and development.