Case Study: Mission Federal Credit Union improves hiring accuracy and reduces turnover with eSkill

Mission Federal Credit Union reduces performance-related turnover to 4% with eSkill

Mission Federal Credit Union wanted to improve its hiring process for telephone consultants by predicting employee tenure and on-the-job performance. To address this challenge, they partnered with eSkill to implement pre-employment assessments.

eSkill created a customized skills test and a behavioral assessment tailored to the role. The solution successfully identified high-performing candidates, as all hires scored at least 70% on the test. This led to a significant reduction in turnover, with only 4% of hires leaving for performance-related reasons, proving that eSkill's assessments accurately predicted which candidates could succeed with minimal training.

Mission Federal Credit Union