Case Study: Kaiser Permanente of Georgia achieves streamlined annual competency testing and improved hiring outcomes with eSkill

Kaiser Permanente of Georgia Streamlined Annual Competency Testing Using Employment Assessments

Kaiser Permanente of Georgia, part of the large Kaiser Permanente integrated nonprofit healthcare system, needed a better way to run annual competency tests for frontline staff who handle member registration, member services, and patient financial services. Managers required an electronic testing solution that delivered immediate results and shareable summaries to ensure staff understood key policies and tasks.

They implemented the eSkill Talent Assessment Platform™, using eSkill Author to create customized assessments from a library and their own questions. The platform streamlined annual testing, supported hiring (more than 70% of candidates who passed were hired), and helped identify training needs—enabling more efficient onboarding and internal development.

Kaiser Permanente

Candy King

Business Operations Manager