eSkill
119 Case Studies
A eSkill Case Study
Houdini, Incorporated, a provider of wholesale gift baskets, faced a challenge in recruiting qualified customer service agents, especially for their peak holiday season. Their previous skills testing provider had gone out of business and its assessments could not be customized to test for the advanced Excel skills Houdini required. This prompted their search for a new solution, leading them to the vendor eSkill.
eSkill implemented its Talent Assessment Platform, which provided the customizable Excel skills tests for employment that Houdini needed. The solution was intuitive, integrated with their ATS, and was used for both seasonal and permanent hiring. The results were highly successful; eSkill's tests allowed Houdini to efficiently hire 30 seasonal employees from a pool of 458 candidates. The clear scoring trends made screening easy and also contributed to hiring year-round employees who stayed with the company longer.