Case Study: HomeServe USA improves hiring efficiency with eSkill assessments

HomeServe USA boosts interview show-up rates from 50% to 90% with eSkill

HomeServe USA, a provider of home repair service solutions, faced significant inefficiencies in its hiring process. Without a pre-employment assessment solution, their HR team had to schedule interviews for all applicants, which wasted time as many candidates did not show up or were unqualified. They sought a way to pre-screen candidates and evaluate hard-to-measure skills like computer proficiency and customer service abilities.

HomeServe USA implemented the eSkill Talent Assessment Platform to create customized pre-employment tests. This solution from eSkill significantly decreased applicant screening time, saving the HR team countless hours and reducing recruiting expenses. Candidate retention for interviews improved dramatically, from 50% to 90%, and hiring outcomes were enhanced as new hires with better basic PC skills got up to speed more quickly during training.

HomeServe USA