Case Study: GlowTouch Technologies achieves scalable, higher-quality hiring with eSkill’s Talent Assessment Platform™

GlowTouch Scaled Business with eSkill’s Call Center Skills Tests

GlowTouch is a global contact center, business process, and technology outsourcing agency that matches clients with onshore, offshore, and nearshore customer service agents. As a technology-driven company focused on scaling partnerships without sacrificing agent quality, GlowTouch faced the challenge of rapidly screening large candidate pools while ensuring hires met customer-service standards.

GlowTouch implemented eSkill’s customizable Talent Assessment Platform™ using call center and customer service skills tests, which were easy to deploy and navigate. The tests enabled quicker, more accurate screening—eliminating over 10% of candidates in initial stages—served as an indicator of candidate initiative, delivered immediate ROI, and are now required before applying; GlowTouch plans to expand eSkill use for training, development, and internal promotions.

GlowTouch Technologies