Case Study: GlowTouch scales business and improves candidate screening with eSkill's call center skills tests

GlowTouch eliminates 10% of candidates with eSkill

GlowTouch, a contact center and business process outsourcing agency, faced the challenge of scaling their business without sacrificing the quality of their customer service agents. To address this, they turned to eSkill and implemented its call center skills tests to improve their agent recruitment process.

By using eSkill's customizable Talent Assessment Platform, GlowTouch was able to screen candidates more quickly and accurately. This solution delivered an immediate return on investment, allowing them to eliminate over 10% of candidates in the initial screening phase. The results were so impactful that GlowTouch now requires candidates to complete an eSkill assessment before even applying.

GlowTouch