Case Study: Encore Exchange improves quality of hires and cuts time-to-hire by 33% with eSkill Talent Assessment Platform™

Encore Exchange Used Employment Assessments to Improve the Quality of Hires

Encore Exchange, a 50-year-old medical billing and patient communications firm serving hospitals and medical centers, needed a more objective, efficient hiring process. HR wanted instant, customizable skills screening to cut time-to-hire, reduce bad hires, and ensure compliance with local and federal regulations while allowing recruiters to tailor assessments to each role.

They implemented the eSkill Talent Assessment Platform™, integrating it with their ATS the same day and using pre-built or custom tests for specific skills. The change cut time-to-hire by about 33% (from three weeks to two), reduced applicant screening time by 67%, improved quality of hire, sped up onboarding by targeting training needs, and helped ensure compliant, evidence-based hiring decisions.

Encore Exchange

Barbara Halsey

Director of Client Experience