Case Study: NAVEX Global improves quality of hire and reduces training costs with eSkill

Employment Tests Help NAVEX Global Improve Quality of Hire

NAVEX Global, a global leader in risk and compliance software serving more than 14,000 clients in over 200 countries (including 95 of the Fortune 100), faced a hiring challenge: paper-based, onsite employment tests for contact center roles were manually graded and inefficient. HR needed a measurable, consistent pre-employment assessment solution to identify better-qualified candidates, reduce recruiting costs, shorten time-to-hire, and lower turnover.

After evaluating options, NAVEX chose eSkill for its ease of use, reporting capabilities, and value. eSkill’s customizable tests, simulations, and free-response/video questions let the team evaluate MS Office proficiency, multitasking, and communication skills; recruiters can now screen quickly, eliminate up to 60% of unqualified applicants, and use robust reporting and benchmarking to refine assessments. The result: nearly 20% lower training costs, reduced attrition, and more consistent sourcing of the right talent.

NAVEX

Abdul Green

Director, Contact Center Excellence