Case Study: Large Credit Card Company saves over $190,000 and cuts attrition with eSkill Talent Assessment Platform

Credit Card Company Saves Over $190,000 Using eSkill Hiring Assessments

An anonymous nationwide credit card company with a team of over 2,000 employees was facing high attrition that strained managers and training teams, lowered on‑the‑job performance, and damaged morale. Seeking a comprehensive hiring assessment system, the company evaluated vendors including Sparkhire, Verint, and Wepow and ultimately selected the eSkill Talent Assessment Platform™.

Using eSkill’s customizable assessments—covering skills like digital literacy, typing, bank‑teller tasks and more—and integrating them with their UKG ATS, the hiring team streamlined screening (eliminating 20% of candidates early), reduced attrition from 25% to 18.61%, and realized $193,432 in savings over two years. The platform also increased hiring confidence and is being expanded for training and internal development.