Case Study: Coyote Logistics eliminates 92% of candidates and halves hiring time with eSkill Talent Assessment Platform

Coyote Logistics Increases Efficiency By Eliminating 92% of Candidates with Employment Skills Tests

Coyote Logistics, a UPS company specializing in supply chain services, needed reliable remote customer care agents to meet increased post‑pandemic demand. Their hiring team found that personality tests weren’t predicting on‑the‑job skills, and the high volume of applicants made it time‑consuming to identify qualified candidates.

Coyote implemented the eSkill Talent Assessment Platform, working with a Dedicated Client Success Manager to create custom tests for computer literacy, customer service, grammar, and English that integrated with Workday. By screening earlier, they cut hiring time from four to two weeks, eliminated 92% of applicants, and saved an estimated 828 hours while improving identification of high‑performing hires.

Coyote Logistics

Kelsey Howe

Director of Customer Support