Case Study: Concierge Staffing Service hires and promotes the right team members with eSkill

Concierge Staffing Service Hires & Promotes the Right Team Members with eSkill Assessments

A concierge staffing service within a major food and facilities management brand provides personalized assistance to executives and entrepreneurs, helping clients reclaim time and simplify daily life. Despite strong service delivery, the company struggled to hire candidates with the digital and technical skills required for efficient operations, forcing costly training that distracted from core client work.

After evaluating providers, the company implemented eSkill for its easy administration, ATS integration, and digital literacy assessments (including voice and video features). With support from a dedicated Client Success Manager, they now use eSkill for hiring and internal development, cutting time-to-hire from 43 to 36 days and reducing turnover from 38.7% to 27.82% (nearly an 11 percentage-point drop); higher-scoring candidates also perform better in interviews and on the job.