Case Study: Computer Generated Solutions improves call center hiring with eSkill assessments

Computer Generated Solutions improves call center hiring with eSkill assessments for candidates scoring 80%+

Computer Generated Solutions, Inc. (CGS), a global provider of outsourcing services, faced a challenge in hiring qualified employees for its inbound call centers. To maintain high customer service standards, they needed a reliable way to identify candidates who would perform well. CGS turned to eSkill for a customized pre-employment assessment solution after their previous provider's offerings proved inadequate.

eSkill worked with CGS to develop and implement a tailored inbound call center test. The results demonstrated that candidates scoring 80% or higher on the eSkill assessment were most likely to receive top-tier performance evaluation scores. This correlation provided CGS with a data-backed method to predict on-the-job success and significantly improve their hiring outcomes by identifying top candidates.

Computer Generated Solutions, Inc.