Case Study: Leading Virginia Community Services Agency (District 19 Community Services Board) achieves efficient, centralized employee training and reporting with eSkill

Community Services Agency Reduced Training Costs and Simplified Training With Skills Assessments

District 19 Community Services Board (D19 CSB) in Petersburg, VA, a provider of behavioral health, substance use disorder and developmental disability services, needed a more effective way to train and manage staff across multiple locations. They had no prior assessment solution and found other options costly, limited in available tests, difficult to use, and required expensive out-of-state training for staff to learn the platform.

D19 CSB implemented eSkill’s Premium 12-month subscription with the eSkill Editor and Toolbooks. The platform’s ease of use, remote accessibility, emailed scores and consolidated reporting let staff complete training and meet compliance more efficiently across locations. The organization reports improved reach and efficiency—“It has allowed us to reach ALL of our workforce efficiently”—and plans to continue using eSkill for employee training, citing strong support from eSkill staff during a tight fiscal period.