Case Study: Auto Warranty Company achieves nearly 20% reduction in employee turnover with eSkill's basic office skills tests

Auto Warranty Company Reduces Employee Turnover by Nearly 20% with Basic Office Skills Tests

An auto warranty company that provides claims administration, vehicle service contracts and related compliance and product-development services faced a persistent hiring problem: many new hires lacked the basic office and technology skills listed on their resumes, which slowed claims processing and risked customer service and reputation.

To fix this, the company integrated eSkill’s Talent Assessment Platform with its ATS (iCIMS) and deployed customized basic office skills tests for each role. The change immediately filtered out 10% of unqualified applicants, cut time-to-fill to 4–6 days and reduced employee turnover from 40% to 23% — a nearly 20% improvement.