Case Study: HomeServe achieves faster candidate screening and better hires with eSkill

Assessment Tests Help HomeServe Evaluate Skills That Are Hard to Measure During Interviews

HomeServe USA, the North American arm of HomeServe PLC, provides home repair service plans covering parts and labor for more than 4 million homeowners across the U.S. and Canada. Lacking an assessment solution, HR had to schedule interviews for every applicant—wasting hours on no-shows and making it difficult to evaluate skills that are hard to measure in interviews, like basic PC proficiency and handling customer-service scenarios.

An evaluation committee selected the eSkill Talent Assessment Platform (Premium Subscription) for its extensive test library, customizable tests, and realistic simulations. Implementing eSkill cut screening time, lowered recruiting costs, and boosted interview show rates from 50% to 90%. IT managers report new hires ramp up faster thanks to better baseline PC skills, and HR can now identify qualified candidates more reliably, with plans to add video-response questions for deeper assessment.

HomeServe

Paige Amorosa

Talent Acquisition Specialist