Case Study: Liberis achieves a 20% increase in customer interactions with Esendex SMS

Providing new ways to supply payment reminders for financial services provider, Liberis

Liberis, a provider of embedded business finance, sought more engaging channels for sending payment reminders to its B2B customers. Their challenge was to find a simple, fast-to-integrate, and cost-effective mobile solution that would work alongside existing strategies and provide traceable, high-conversion communications. They partnered with vendor Esendex to address this need.

Esendex implemented an SMS-based payment reminder strategy using its online portal. This solution gave Liberis's team a fast, remote way to engage customers, which proved especially valuable for contacting small business owners. As a result, Liberis saw a 20% increase in customer interactions, actions, and responses. The vendor Esendex also met Liberis's key requirements for pricing, support, and data security.

Liberis

Tony Cole

Global Collections Manager