Case Study: HealthHarmonie collects 3x more patient feedback with Esendex

Collecting patient feedback, and improving services for health care provider HealthHarmonie

HealthHarmonie, a healthcare provider specializing in community-based services, needed a more effective and cost-efficient method to collect patient feedback. Their process of sending paper letters was expensive due to administration, stationery, and postage costs. They partnered with Esendex to find a better solution.

Esendex implemented a workflow using their SMS and Mobile Journey technologies to send personalized messages with feedback survey links. This solution collected three times more patient data than the previous paper method. The high engagement rate provided HealthHarmonie with the information needed to make significant improvements to their services and patient experience.

HealthHarmonie

Ami Galbraith

Operations and Project Manager