Case Study: Entel achieves more stable network performance with Ericsson Proactive Services

Entel - Customer Case Study

Entel Chile, a leading mobile operator in Chile, faced the challenge of keeping network service fast, reliable, and stable in a highly competitive market where subscribers can quickly switch providers. To stay ahead of outages and performance issues, Entel worked with Ericsson and its Proactive Services to monitor the network more effectively and address problems before they affected users.

Ericsson implemented Proactive Services to provide continuous proactive monitoring and improvement of Entel’s network, helping the operator prevent critical issues from causing downtime or service degradations. The result was a 60% reduction in performance issues within six months, along with reduced subscriber churn, improved NOC efficiency, and better insight into future investment priorities.

Entel

Rodrigo Orozco

Entel