Case Study: FOA strengthens local member satisfaction efforts with Epinion training

Training of consultants to support implementation of insights locally

The customer, FOA, faced the challenge of activating member satisfaction survey results across its 37 local departments, which had varying resources and analytical skills. To ensure local teams could effectively interpret and act on the complex data, FOA sought help from Epinion to train its internal consultants.

Epinion designed and delivered a customized training course for FOA’s key employees. The solution equipped these internal consultants with the necessary statistical knowledge and practical tools to help local departments prioritize insights and identify specific actions to increase member satisfaction, ensuring the successful local implementation of the survey's findings.

FOA