Case Study: Avinor achieves real-time operational and commercial insights across 44 airports with Epinion

Delivering dynamic dashboards to optimize operations & commercial offering across 44 airports

The state-owned company Avinor, which operates 44 airports in Norway, faced the challenge of managing its incredibly complex business and enhancing customer experience. To make data-driven decisions, they needed to effectively track and analyze passenger satisfaction and behavior across their entire travel value chain. They partnered with vendor Epinion, their trusted data analytics provider, to manage this extensive data collection.

Epinion implemented a solution using a large field force to conduct approximately 185,000 annual interviews. The results from these surveys were delivered through dynamic dashboards, built with business intelligence tools, providing Avinor with a real-time overview of their operations. This enabled Avinor to exploit insights as changes occurred, using the high-quality data for operational documentation, prioritization, and to guide all commercial development.

Avinor