Case Study: Vopak achieves 15-second document retrieval and cuts audits from weeks to hours with Ephesoft

Customer Service Department Undergoes a Digital Document Transformation

Vopak, the world’s leading independent tank storage company, faced a mounting paper problem: field agents generated huge volumes of safety- and regulation‑driven documents that were being kept in filing cabinets and off‑site storage, making retrieval slow and inefficient. To digitize, classify and extract data from these records, Vopak engaged WisePoint to implement Ephesoft Transact, Ephesoft’s advanced document capture platform, for its customer service department.

WisePoint installed and configured Ephesoft, trained the team quickly, and automated document capture and indexing, producing significant efficiency gains. With Ephesoft Vopak now finds documents in about 15 seconds, audits that once took 2–3 weeks are completed in hours, document retrieval improved ~25% to 99.9% discoverability (up from ~75–80%), and the customer service group realized measurable productivity improvements.

Vopak

Eddie Morace

Testing & Implementation Coordinator