Case Study: Bristol City Council achieves rapid digitization and same-day approvals with Ephesoft

Bristol City Council - Customer Case Study

Bristol City Council faced fragmented information management that slowed service delivery and access to citizen records, with large volumes of paper forms and siloed systems hindering efficiency. To address this, the Council deployed Ephesoft Transact alongside an Alfresco document repository to automate classification, sorting and metadata extraction for both electronically submitted and paper documents.

Ephesoft implemented intelligent capture, header-sheet recognition and email-monitoring workflows to extract metadata, split files and route documents into Alfresco, eliminating manual extraction and speeding onboarding of new teams. The solution enabled nearly one million pages scanned for ten teams, faster digitization, reduced physical storage and filing, quicker retrieval and a drop in approval cycle time from two weeks to the same day — demonstrating clear productivity and cost benefits from Ephesoft’s solution.

Bristol City Council

Robin Lewis

EDRM Domain Manager