Case Study: Baldwin & Lyons achieves 10 million‑document migration and centralized content capture with Ephesoft

Baldwin and Lyons - Customer Case Study

Baldwin and Lyons, a diversified insurance holding company specializing in transportation risk, faced fragmented content silos across six different policy, claims, and billing systems and a legacy imaging platform discontinued by Oracle. The company needed a centralized, easy-to-use content hub and an intelligent document capture solution; they selected Ephesoft Smart Capture® as part of that initiative.

Working with implementation partner Zia Consulting, Baldwin and Lyons migrated content into Alfresco as the single system of record and deployed Ephesoft for intelligent capture. The project delivered measurable results—10 million documents migrated in less than seven days, phased claims migration into Alfresco, strong user adoption, and a shift from millions of printed pages toward electronic delivery—with Ephesoft continuing to play a critical role in ongoing document capture.

Baldwin and Lyons

Brian Gray

Managing Director of Application Development