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Healthy Mothers, Healthy Babies Coalition of Georgia Improved Training and Quality Assurance
A Enghouse Interactive Case Study
Case study about Healthy Mothers, Healthy Babies Coalition of Georgia (HMHB) working with Enghouse Interactive.
Healthy Mothers, Healthy Babies Coalition of Georgia (HMHB)
Healthy Mothers, Healthy Babies Coalition of Georgia (HMHB)
Susan Milne
Operations Manager
Healthy Mothers, Healthy Babies Coalition of Georgia (HMHB) has saved time through streamlined quality assurance processed using CallRex Call Recording software. Telrex’s solution closed off gaps in agent training in addition to covering legal liability with call recording software on HMHB’s ShoreTel IP telephone system.