Case Study: Regions Bank achieves 30% year-over-year appointment growth with Engageware

Regions Bank grows appointments 30% year over year with Engageware

Regions Bank faced challenges with unpredictable walk-in demand and disruptions from appointment no-shows, which reduced time for high-value customer interactions. They partnered with Engageware to implement its Appointment Scheduling solution to address these workflow and service issues.

Using Engageware's omni-channel scheduling platform, customers could book appointments via web, mobile, phone, and in-branch QR codes, while bankers gained better control of their calendars. This solution delivered a 30% year-over-year growth in booked appointments, high user adoption, and even enabled the rapid deployment of a crisis scheduling workflow during a hurricane.

Regions Bank