Case Study: Pensiones Banorte achieves 670% consultation growth with Engageware Virtual Assistant on WhatsApp

Pensiones Banorte boosts consultations 670% with Engageware

Pensiones Banorte, a pension provider, faced the challenge of staying relevant to its retiree customer base, who only interacted with the service on narrow, infrequent occasions. To address this, they partnered with Engageware to implement its Virtual Assistant service on the WhatsApp platform.

The solution from Engageware automated customer interactions, handling 43% of all monthly services and achieving an 80% customer satisfaction rate. This led to a 670% growth in consultations after one year and a 300% increase in WhatsApp sessions year over year. Most significantly, a new credit application feature generated over $2 million in revenue within its first month of launch.

Pensiones Banorte