Case Study: OnPoint Community Credit Union enhances internal search with gen AI from Engageware

OnPoint Community Credit Union cuts internal portal clicks by 33% with Engageware

OnPoint Community Credit Union, with over 1,200 employees, needed a faster and smarter way for its staff to find accurate internal information in real time across its many branches. They partnered with Engageware, utilizing its generative AI capabilities, to transform their internal knowledge search experience.

Engageware implemented a generative AI solution, as detailed in their webinar, to accelerate employee search and improve content discoverability. The measurable results for OnPoint included a 33% reduction in internal portal clicks, faster employee response times, and empowered frontline staff with greater confidence and accuracy in member service.

OnPoint Community Credit Union