Case Study: Midwest Community Credit Union increases appointments 25% with Engageware

Midwest Community Credit Union increases appointments 25% with Engageware

Midwest Community Credit Union faced challenges with long wait times, unpredictable member traffic, and a lack of a structured appointment process, which made it difficult to optimize staff and direct members to the correct specialists. They turned to Engageware's solutions, including Appointment Scheduling and Reserve with Google, to address these operational issues.

By implementing Engageware's platform, which features intelligent Smart Matching to connect members with the right specialist regardless of location, the credit union achieved significant results. In the first year, they saw a 25% increase in appointment requests without increasing staffing costs. Furthermore, Engageware helped drive a 50% increase in financial wellness appointments and a 70% surge in business appointments in 2023, greatly improving branch efficiency.

Midwest Community Credit Union